+41 31 552 80 15
Mo - Fri 9:00 - 17:00Privacy Policy
Version of 1 November 2026.
Here you can find out which of your data we process when you visit www.monfortelli.ch, write to us or order from us, why we do so and what rights you have. The Swiss Federal Act on Data Protection (FADP) applies.
1. Who is responsible
patriterra Mader, owner Paola Mader, Bollstrasse 5, 3076 Worb. If you have questions about data protection, you can reach us at pm@patriterra.ch or +41 31 552 80 15.
2. What data we process
| When | What data |
|---|---|
| You visit the website | IP address, date and time, pages visited, browser and device |
| You write to us, use the contact form or call us | Name, company, contact details, content of your message |
| You place an order | Name, company, billing and delivery address, email address, phone number, quantity ordered, offer, invoice and payment status |
| You send a gift or have orders delivered to several recipients | Name and address of the recipients, and a greeting message if any |
| You make a complaint | Invoice number, reason, photos |
If you give us the addresses of other people, for example for a gift, we use them only for that delivery. Please only give them to us if those people would agree.
3. What we use your data for
- to answer your questions and advise you
- to make you an offer, deliver your order and invoice it
- to organise corporate gifts and deliveries to several recipients
- to handle complaints
- to operate the website securely and prevent misuse
- to meet legal obligations, for example keeping accounting records
4. No cookies for analytics or advertising
On monfortelli.ch we do not use any analytics, tracking or advertising services, so no Google Analytics, no Google Tag Manager and no Meta Pixel. We do not set any cookies that analyse your behaviour. We load fonts and images from our own server, not from third parties. That is why you do not see a cookie banner on our site.
If we link to other websites, for example to social networks, data only reaches the provider once you click the link. Their privacy policy applies there.
5. Who receives your data
We do not sell data. We only pass it on to parties we need for the website and for orders:
| Who | What for | Where |
|---|---|---|
| soludoo Mader, Bollstrasse 5, 3076 Worb, on Infomaniak servers | Operation of the website, contact form, email inbox and Odoo (offers, invoices, customer data) | Switzerland |
| Swiss Post | Delivery | Switzerland |
| IT service providers | Development and maintenance of the website and Odoo | Switzerland and other countries, see section 6 |
| Fiduciary (accounting firm) | Accounting | Switzerland |
These parties may use your data only for the task stated. Authorities receive data only if the law requires it.
6. Data abroad
The website and customer data are stored on servers in Switzerland. Individual service providers may access data from the EU or other countries for development and maintenance. If a country does not offer adequate data protection, we safeguard the data with the standard contractual clauses recognised by the Swiss Confederation. You can request a copy of them from us.
7. How long we keep data
We keep offers, invoices and accounting records for ten years, because the law requires it. We delete the addresses of gift recipients as soon as the delivery and any complaints have been dealt with, unless they must be kept in the accounts. We delete messages as soon as they have been dealt with and we no longer have to keep them.
8. Security
The connection to our website is encrypted. We protect your data against loss and unauthorised access with technical and organisational measures. Only people who need access for their work have it. Please bear in mind that ordinary emails are not always encrypted in transit.
9. Your rights
At any time and free of charge, you can
- find out what data we hold about you
- have incorrect data corrected
- have your data deleted, unless we are required to keep it.
- object to processing, for example for advertising
- receive your data in a common format
To do so, write to pm@patriterra.ch. So that your data does not fall into the wrong hands, we may ask you for proof of identity.
If you do not agree with how we handle your data, you can contact the Federal Data Protection and Information Commissioner (FDPIC) (www.edoeb.admin.ch).
10. Changes
We update this privacy policy when the website, our processes or the law change. The version published here applies. If we add an online shop later, we will supplement it.