Returns & Complaints

If a pack arrives damaged, is wrong or something is not right with the truffles, we will take care of it and cover all costs.

Monfortelli are food. We therefore ask for your understanding: for reasons of food safety and hygiene, we cannot take packs back, not even unopened. If you have questions about ingredients and allergens, write to us or call us; we will be happy to advise you before you buy.

• The pack was damaged in transit.
• We delivered the wrong quantity.
• The truffles are not in order on delivery, for example spoiled, broken or melted, or the best-before date has already passed.

Slight differences in the shape and size of the handmade truffles, chocolate bloom that only forms after delivery due to heat, and changes caused by incorrect storage are not defects.

1. Write to us at pm@patriterra.ch: your invoice number, what is wrong, and photos of the truffles, pack and label. Visible damage please within 5 days of receipt, hidden defects as soon as you discover them.
2. We review your report and get back to you within a few working days with a solution.
3. Do not send anything back before we have agreed on it. In most cases photos are enough. If we do need the goods, send them to: patriterra Mader, Bollstrasse 5, 3076 Worb. We cover the costs.

We send you a replacement free of charge. If that is not possible, for example because the season is over, we refund the purchase price. Refunds are made within 14 days.

All the details are in sections 8 and 9 of our General Terms and Conditions.